Return & Refund Policy

• If you have received a damaged product or the wrong item, please mail us at reshamgath@gmail.com with your order number and a couple of pictures of the material with an unboxing video within 48 hours of delivery.
  
• We will try and replace the product as soon as possible or issue a full refund if you wish to.
• Return request will not be accepted through any other medium like email, Facebook / Instagram chat or phone call.
• At Reshamgath each product is quality checked, verified, and then shipped to the customer but we understand that manual errors can happen and hence we refund the full cash amount.
  
• Sale of clearance sale items as defined are final and will not be exchanged.
• Your refund will be processed and should be credited to your provided bank account within 5-7 working days.
• Note: Any customizations (Pico Fall, Blouse, Lehenga Stitching) done in the Reshamgath Store cannot be exchanged or returned.

•  We understand that in some cases that you may not like the product which you have received, or you feel that the product is different from what was shown. There might be several reasons for that. However, we do have a flat 48-hour exchange/return policy in such cases and Rs. 150  will be deducted for every item exchange/return as a operation and processing fee. It is applicable in the case of non-sale items. Items that have reduced selling price are considered as sale items and which are sold at full price are considered non-sale items.
  
• if you placed the order using cash on delivery (COD), a COD charge of Rs. 95 will also be deducted.
• Please mail at reshamgath@gmail.com with the order number and reason for return.
  
• We will get back to you with the return Approval Ones Approval Shipment Pack please send the package back to us on client cost and share the Tracking number and Shipment Image in 24 hours.
• We do add almost 100+ designs every week so we are sure that you will be able to find a suitable item from our ever-increasing collection.
  
• Cash refund is given only in case of Damaged Condition / Manufacturing Defect / Wrong Item.
  
• Ware House Address : 

  "RESHAMGATH" Plot No.42, Mahadevnagar, B/H Harinagar-2, Udhana, Surat - 394210 (Gujarat) INDIA +91-9016822651 

Sale of clearance sale items are final and will not be exchanged.

• Color Variation: The received product may exhibit a color variation of up to 10% - 15% due to differences in phone camera and screen settings. Please be aware of this possibility when making your purchase.
• Return Policy: Please note that products experiencing color variation within this range are not eligible for return or exchange.
• Screen and Camera Settings: Kindly understand that the appearance of the product may vary based on individual phone camera and screen settings. These settings can affect the perception of color and may not accurately reflect the true shade of the product.

• We at Reshamgath work with our tailoring team closely to provide you the best-fitted product. Although as you understand under normal circumstances with your private tailor after many alterations only a perfect fit is possible.
  
• We do recommend you get the product stitched with your private tailor for the best fit, however, we understand in certain international locations stitching is not possible or it is very close. Hence, we provide this service at a nominal cost.
  
• We recommend that when you select the standard size you also put the detailed sizing for the order in the comments section which is taken from your tailor. Standard sizing may not fit all and in most cases, alterations are required.
  
• We can alter the product for you free of cost, but you will have to send the product at your own expense, and we will alter it and send it back to you. One side shipping charge company will bear.
  
• Please mail the details along with alterations needed on reshamgath@gmail.com
  
• In any case, the stitched product will not be taken back and money will not be refunded.
  

• We hope that people who buy products with beads and sequences understand that it has a tendency to come off. Even with good handling and shipping, this cannot be avoided. Most of such problems can be avoided during stitching. A tailor can hide the part which has fewer sequences or he can fix it all together. Before returning the product, please ask your tailor if it can be adjusted. Even if we replace such items there are high chances that you will receive a similar product again.

 

Return Policy - Size Issue

1. Return Policy Overview: We understand the importance of finding the right fit when it comes to clothing. However, to streamline our operations and provide the best service possible, we have tailored our return policy specifically for size-related issues.

2. Size Issue Return Conditions:

• We do not accept returns solely based on size-related issues.
• If you received the wrong size, an exchange option is available.
• Return for size-related issues is not applicable if the received size matches the ordered size.

3. Exchange Option:

• If you received the wrong size, you can request an exchange for the correct size.
• Exchange will be facilitated for the same product only.
• The exchange will be processed based on the availability of the correct size in our inventory.

4. Dress Category Return Policy:

• In the Dress Category, no return option is available.
• Exchange is the only available option for size-related issues.
• The exchange will be for the same amount of product value.

5. Other Return Scenarios:

• If you received the correct size but are dissatisfied with the product, exchange is the only available option.
• Exchange for dissatisfaction is applicable to all clients at their own cost.

6. Exchange Process:

• To initiate an exchange, please contact our customer service within 24hr from the delivery date.
• Provide the order details and reason for exchange.
• Our customer service team will guide you through the exchange process, including return shipping details (if applicable) and exchange timeline.

7. Refund Policy:

• Refunds are not provided for size-related issues.
• Refunds are only processed in the case of product defects or other exceptional circumstances as per our general refund policy.

8. Contact Us:

• If you have any questions or concerns regarding our size issue return policy, feel free to reach out to our customer service team. We're here to assist you.

Note: This return policy is subject to change without prior notice. Please refer to our website for the most updated information

Terms & Conditions for Customization Orders

Prepaid Orders Only:

• • All customization orders must be prepaid. We do not accept cash on delivery (COD) for customized products.

No Returns, No Exchanges:

• • Customized products are made specifically for you based on your specifications. Therefore, we do not accept returns or exchanges for any customized orders. Please ensure all details are correct before placing your order.

Processing Time:

• • Customization orders require a processing time of 6-7 days to create. Once the product is completed, it will be dispatched from our end.

Additional Charges:

• • Customization orders incur an extra charge, starting at a minimum of 650 INR. The final charge will depend on the complexity and specifics of the customization requested.

Order Confirmation:

• • Upon receiving your order and payment, we will confirm the details with you to ensure accuracy. Any delays in confirmation may affect the processing time.

Dispatch and Delivery:

• • After the customization period of 6-7 days, your order will be dispatched. Delivery times may vary depending on your location and the shipping method selected.

Order Details:

• • Please provide accurate and complete information for customization. We are not responsible for any errors in the final product if the information provided is incorrect.

Contact Information:

• • Ensure that your contact information, especially your email and phone number, is accurate and up-to-date so we can communicate with you regarding your order.

Changes and Cancellations:

• • Once the order is confirmed and the customization process has begun, changes and cancellations are not permitted.

By placing a customization order with us, you agree to these terms and conditions. If you have any questions or need further clarification, please contact our customer service team before placing your order.

 Exchange Policy for Reshamgath

1. Eligibility for Exchange

• Exchanges are applicable only within 2 days from the date of delivery.
• The product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

2. Exchange Procedure

• Contact Reshamgath Team via email at reshamgath@gmail.com or In over Whatsapp number +91-9016822651 to initiate the exchange process.
• Provide order details, reason for exchange, and desired replacement product (must be of equal or higher value).
• Await approval from Reshamgath Team before proceeding.

3. Exchange Approval and Costs

• If the exchange is approved by Reshamgath Team:
  • You will be responsible for both-way shipping charges.
  • Reverse pick-up charge of ₹150 will be applicable.
  • New product dispatch charge of ₹150 per product will apply.
  • Any price difference between the returned product and the selected replacement must be paid to Reshamgath Bank prior to dispatch.

4. Product Selection

• You may select any product from our website that is of equal or higher value than the original purchase.
• If the replacement product’s value exceeds that of the returned item, the additional amount must be paid in advance.

5. Conditions for Exchange

• Exchanges are subject to product availability.
• Products eligible for exchange must be in new, unused condition with all tags and packaging intact.
• Customized or personalized items are not eligible for exchange unless defective.